Shipping policy

Shopping & Shipping Policy – Nemo Kids

Welcome to Nemo Kids! We strive to offer you and your little ones the best shopping experience, from premium kids' apparel to seamless delivery.

1. Shipping & Delivery

  • Processing Time: All orders are processed and packaged within 1–2 business days after confirmation.

  • Delivery Timeline:

    • Cairo & Giza: Within 2–3 business days.

    • Other Governorates: Within 3–5 business days.

  • Shipping Fees: Shipping charges are calculated automatically at checkout based on your delivery location. (Free shipping may apply to orders over a specified total).

  • Order Tracking: Once your order is dispatched, you will receive a tracking link/number via email or WhatsApp to monitor your shipment status.

2. Returns & Exchanges

We want you to be completely satisfied with your purchase! If you need to exchange or return an item, please review our policy below:

  • Return Window: You can request an exchange or return within 14 days from the date of delivery.

  • Item Eligibility Conditions:

    1. Items must be in their original, unused, unwashed, and unworn condition (free of smells, stains, or detergents).

    2. All original tags, tickets, and packaging must be attached and intact.

    3. Shoes must be returned in their original box without damage.

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or exchanged unless there is a manufacturing defect:

  • Underwear and innerwear.

  • Swimwear.

  • Personal accessories and baby accessories.

4. Return Shipping Fees

  • Defective or Incorrect Items: If you receive a damaged item or the wrong order, Nemo Kids will cover all shipping and handling costs for the replacement or return.

  • Size Preference or Mind Change: If you wish to exchange for a different size or color, the customer is responsible for the return shipping fee.

5. How to Request a Return or Exchange

  1. Contact our customer support via WhatsApp or Email with your Order Number and contact details.

  2. Provide photos of the item showing its condition or the issue (if applicable).

  3. Our support team will review the request and schedule a pickup with the courier.

  4. Refunds will be processed to your original payment method (or via bank transfer / mobile wallet) within 7–10 business days after the returned items are received and inspected at our warehouse.

📧 Customer Support & Inquiries

  • WhatsApp / Phone: [Insert Phone Number]

  • Email: [Insert Email Address]

  • Working Hours: Sunday – Thursday (9:00 AM – 6:00 PM)